Privacy policy

Last updated: November 2, 2026

ToGo is a taxi service in Nouakchott, offering private and shared rides. This page explains what data the ToGo apps (passenger and driver) collect, why, who it is shared with and how to delete it.

Data we collect

• Account: name, phone number, PIN (stored hashed, never in clear), language.
• Google or Apple sign-in, if you choose it: account identifier, email address and name provided by Google or Apple.
• Location: for passengers, while the app is in use, to suggest a pickup point; for drivers, while on duty, including with the screen off, to offer nearby rides and show their arrival to the passenger.
• Rides: pickup and drop-off points, times, prices, chosen payment method, ratings and complaints.
• Drivers: photo, file documents (ID, licence, insurance, registration), vehicle, balance and its movements.
• Device: notification token, device name. Fingerprint or Face ID never leave the phone: only a sign-in key is kept there.

Why

• Create and secure your account (SMS code, PIN).
• Match passengers and drivers, compute the fare and track the ride.
• Keep you informed about your ride (notifications, SMS).
• Check drivers before they can work, manage their balance and commission.
• Handle complaints, prevent fraud and meet our legal obligations.

ToGo does not sell your data and shows no advertising.

Who we share it with

• During a ride, the driver sees the passenger's first name, phone number and pickup point; the passenger sees the driver's name, photo, vehicle and location.
• Technical providers, only to run the service: hosting (Contabo, server in France), maps and addresses (Google Maps), notifications (Firebase, Expo), SMS delivery (Sallahli), driver document storage (Cloudinary).
• Authorities, when required by law.

How long we keep it

Account data is kept as long as the account exists. When you delete it, your name, phone number, PIN, Google/Apple links and devices are erased. Ride, payment and driver balance history is kept anonymously, as it serves as accounting records and in case of dispute.

Your rights

You can view and correct your information in the app, and delete your account at any time (see below). For any question about your data, contact us.

Delete your account

In the ToGo or ToGo Driver app: open your profile, tap “Delete my account” and confirm. Deletion is immediate.

If you no longer have the app, contact us from your account's phone number and we will delete it for you.

A ride in progress must be finished or cancelled first.

Erased: name, phone number, PIN, Google/Apple links, devices and saved addresses.

Kept anonymously: ride history, payments and balance movements, required for accounting and disputes.

Contact us

Phone: +22234478444

WhatsApp: +22234478444